Pricing Policies

Activa Other
Kilometres per hour included 8 kms/hour 8 kms/hour
Charges per extra km Rs. 1.50/km for Segment A & B Rs. 2.50/km for Segment C & D
Extra fuel charges 1.5X market price 1.5X market price
Kilometres capping

Weekly – 200 kms

Monthly – 1500 kms

Weekly – 200 kms

Monthly – 1500 kms

 

  • In the event of a puncture to the Vehicle’s tyres during such time the Vehicle is in the customer’s possession (including change of tyre tube etc.), the customer shall be liable to repair the same, or pay the cost of repair to ONN Bikes.
  • Any discount and/or coupon code made available shall be applicable only for the initial booking and cannot be availed against any extended time.
  • All additional charges/penalties levied on the customer shall be paid in cash/card at the time of return of the Vehicle.
  • Cancellation charges –
    1. 4hours prior to booking time = 0
    2. 4hours – 60mins prior to booking time = 50%
    3. 60mins or less prior to booking time = 75%
  • Reschedule –(MODIFICATIONS)
    1. More the 6hours prior to start of booking = 0
    2. 6hrs – 2hrs prior to start of booking = Rs50 + booking
    3. 2hrs – 1hr prior to start of booking = Rs100 + booking
    4. 1hr or less = cannot be rescheduled
  • Extension post start = 1.4X the normal rates
  • Shortening post start = No refund
  • Late hour penalty
    1. Upto 2hrs = (Rs 100 + hourly charge ) for segment A
    2. Upto 2hrs = (Rs 150 + hourly charge ) for segment B
    3. Upto 2hrs = (Rs 200 + hourly charge ) for segment C
    4. Upto 2hrs = (Rs 250 + hourly charge) for segment D
    5. Delaying more than 2 hours leads to penalty for the 2X next day’s charge.

Traffic Violations

  • Overspeeding –
    • 1st time – warning
    • 2nd time – Rs 100
    • 3rd time – Rs 150
    • 4th time – Account will be suspended/terminated in addition to a penalty of Rs.300

Extension

  • Any request for extension is required to be done a minimum of three (3) hours prior to the scheduled return time of the Vehicle, and shall be subjected to the availability of the same.

Drop-off Return

  • The return time of the Vehicle shall be taken as the time the Onn Bikes completes return checklist formalities. In the event of a delay on the part of the Onn Bikes staff, a grace time period of fifteen (15) minutes shall be allowed.
  • In the event the Onn Bikes staff is made to wait for more than fifteen (15) minutes, the customer shall be required to pay a penalty of Rupees Fifty (Rs50/-) per every additional fifteen (15) minutes.
  • At the time of delivery of the Vehicle, the delivery boy shall wait at the drop-off point designated, and shall for a maximum of thirty (30) minutes,for which time the customers will be penalised by Rs. 100. Thereafter, the user shall be required to pick up the Vehicle from the Bike Station.
  • At the time of pickup of the Vehicle, the delivery boy shall wait at the drop-off point designated, and shall for a maximum of thirty (30) minutes, for which time the customers will be penalised by Rs. 100. Thereafter, the user shall be required to drop the Vehicle to the Bike Station, and late charges shall apply.
  • Helmet / key not returned at the end of reservation = Rs 500 penalty for each